Privacy Policy

1. Introduction

Ontem ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our accounts receivable automation platform ("Service") at ontempayments.com.

2. Information We Collect

Account Information

When you create an account, we collect information provided by your authentication provider, including your name, email address, and profile picture.

Business Data

To provide the Service, we store business data you create or import, including customer information, invoices, payment records, and communication history.

Integration Data

When you connect third-party services (QuickBooks, Gmail, Microsoft Outlook, Stripe), we access and store data from those services as needed to provide synchronization and automation features. This may include financial records, email content, and contact information.

Usage Data

We automatically collect information about how you interact with the Service, including pages visited, features used, and actions taken.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process invoices and facilitate payments
• Send automated reminders and notifications on your behalf
• Synchronize data with connected third-party services
• Analyze usage patterns to improve the Service
• Communicate with you about your account and the Service
• Comply with legal obligations

4. AI and Automated Processing

The Service uses artificial intelligence to parse invoice documents, analyze email responses, and assist with collections. Your data may be processed by third-party AI providers (such as OpenAI) to provide these features. We do not use your data to train AI models.

5. Data Sharing

We do not sell your personal information. We may share your data with:

• Payment processors (Stripe) to process transactions
• Email providers (Resend) to deliver notifications
• Connected integrations (QuickBooks, Gmail, Outlook) as authorized by you
• AI providers (OpenAI) for document parsing and analysis
• Infrastructure providers for hosting and database services
• Law enforcement when required by law or legal process

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS), secure authentication, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account termination, we will delete your data within a reasonable period, except where retention is required by law.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Object to or restrict certain processing activities
• Withdraw consent for optional data processing

To exercise these rights, contact us at privacy@ontempayments.com.

9. Cookies

We use essential cookies for authentication and session management. These are necessary for the Service to function and cannot be disabled. We do not use advertising or tracking cookies.

10. Third-Party Services

The Service integrates with third-party services that have their own privacy policies. We encourage you to review the privacy policies of QuickBooks (Intuit), Google, Microsoft, and Stripe before connecting these services.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The updated policy will be effective upon posting.

12. Contact

If you have questions about this Privacy Policy, please contact us at privacy@ontempayments.com.